Advantest scores in Customer Satisfaction Survey
Advantest has once again received top ratings in the 2025 TechInsights Customer Satisfaction Survey, capturing the No. 1 spot on this prestigious annual survey of global semiconductor companies for the sixth consecutive year.
Advantest has been recognized in the TechInsights 2025 Global Semiconductor Supplier Awards - Top 10 Customer Service - Large (previously known as the “10 BEST”) ranking for each of the 37 years that the survey has existed. The survey ratings are based on direct customer feedback representing more than 46% of the world’s chip producers, which include integrated device manufacturers (IDMs), fabless companies, and outsourced assembly and test (OSAT) providers.
According to TechInsights, Advantest has also been rated at the top of the TechInsights 2025 Global Semiconductor Supplier Awards - Assembly/Test Equipment Supplier (previously known as “THE BEST”) ranking this year and every year since 2020. The company has ranked Global #1 for the sixth consecutive year in the Top 10 Customer Service - Large category and was the only company to receive a five-star rating. Worldwide participants rated equipment suppliers among 14 categories based on three key factors: supplier performance, customer service, and product performance. The award categories span customer service, assembly and test equipment, test subsystems, wafer fab equipment (WFE) subsystems, WFE foundation chip makers, fab equipment and specialty chip makers.
In the 2025 survey, Advantest achieved high customer ratings in the areas of Partnering, Trust in Supplier, Technical Leadership, Commitment, Recommended Supplier, Field Engineering Support, and Application Support.
“Advantest’s steadfast dedication to technological advancement and customer success continues to fuel innovation across its worldwide customer base,” stated G. Dan Hutcheson, Vice Chair of TechInsights. “With a diverse range of industry-leading solutions, it consistently ranks among the most trusted partners for leading manufacturers year after year.”
“It’s a privilege to once again be recognized by our customers for the value we deliver,” said Doug Lefever, CEO of Advantest Group. "Trust is the foundation of our corporate strategy, and this recognition is a testament to the strong, collaborative relationships we've built with customers throughout the industry. Our global partners rely on us to provide innovative, cutting-edge solutions, and we're committed to working closely across the supply chain to navigate the complex challenges shaping the future of our industry."
The TechInsights annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback on suppliers of semiconductor equipment and subsystems. The Top 10 Customer Service, Assembly/Test Equipment Supplier, and Global #1 awards provide special recognition to suppliers rated the highest by their customers.
As a global provider of test solutions for SoC, logic and memory semiconductors, Advantest has long been the industry’s only ATE supplier to design and manufacture its own fully integrated suite of test cell solutions comprising testers, handlers, device interfaces, and software – assuring the industry’s highest levels of integrity and compatibility.
